Customer Support

Shop Guide

Everything you need to know about shopping with AsiliHome.

Shipping & Provenance

From Our Studio to Your Sanctuary: While our roots are deep in Kenyan soil, our logistics are entirely European. Every object is housed in our Warsaw studio, ensuring rigorous quality checks.

Dispatch: Your acquisition will leave our studio within 24–48 hours.

Partners: We entrust your heirlooms to premium couriers (DPD & InPost) for flawless, tracked delivery across Poland.

The Reflection Period

The 14-Day Guarantee: We understand that an heirloom must harmonize with your space. You have a 14-day reflection period to ensure your acquired object resonates with your home.

If it does not, our Warsaw team will arrange a seamless return.

Secure Digital Vault

Acquire with Confidence: Our checkout is a highly encrypted digital vault tailored for the Polish market. We process all transactions securely in PLN.

Supported Keys: BLIK, Apple Pay, Google Pay, Stripe.

Product Care

Each Asili heirloom comes with a handwritten care card. Olive wood should be oiled occasionally, and sisal kept out of direct sunlight and moisture.